John A. Smith

Miami, FL • (555) 123-4567 • johnsmith@email.com • LinkedIn: linkedin.com/in/johnsmith

PROFESSIONAL SUMMARY

Detail-oriented and results-driven professional with 7+ years of experience in client service, project coordination, and business operations. Recognized for strong analytical judgment, clear communication, and the ability to manage complex workflows in fast-paced environments. Adept at collaborating with cross-functional teams and delivering high-quality work under tight deadlines.

CORE COMPETENCIES

  • Project Management

  • Client Relations

  • Research & Analysis

  • Process Improvement

  • Written & Verbal Communication

  • Cross-Functional Collaboration

  • Documentation & Reporting

  • Problem-Solving

PROFESSIONAL EXPERIENCE

Operations Coordinator

ABC Consulting Group – Miami, FL
June 2020 – Present

  • Manage day-to-day administrative and operational processes supporting a team of 12 consultants serving corporate and private-sector clients.

  • Coordinate scheduling, client communication, document management, and project reporting to ensure timely deliverables.

  • Implemented standardized workflows that improved task-tracking efficiency by 25%.

  • Prepare summaries, correspondence, and internal reports for leadership review.

  • Maintain high-confidentiality standards while handling sensitive client data.

Client Support Specialist

Sunrise Professional Services – Fort Lauderdale, FL
March 2017 – May 2020

  • Served as primary client point of contact, resolving service issues and coordinating support requests across departments.

  • Prepared intake documentation, maintained client records, and monitored case milestones.

  • Assisted management by maintaining dashboards and preparing weekly performance reports.

  • Consistently achieved client-satisfaction ratings above 95%.

EDUCATION

Bachelor of Business Administration
Florida International University – Miami, FL

TECHNICAL SKILLS

Microsoft Office Suite | Google Workspace | CRM Systems | Basic Excel Modeling | Calendar & Workflow Tools

AFFILIATIONS (Optional)

Member, American Management Association

LANGUAGES

English (Fluent)
Spanish (Conversational)

REFERENCES

Available upon request